Customer Aspects of Electric Distribution Systems
A deep dive course on the electric distribution system designed for customer facing utility professionals.
Customer Aspects of Electric Utility System Operations (CAEDS)
EUSO is a foundational course designed for all utility employees offered in a 2-day and 3-day format. It is also a course that can be tailored to certain job types and functions depending on the class.
Who Should Attend?
CAEDS is designed for personnel with direct customer contact and their support staff teams. This includes those in marketing, sales, customer service, legal and general management. The CAEDS class assumes a solid understanding of the generation, transmission and distribution aspects of a utility including both theory and actual practices.
What does CAEDS Cover?
Electric System on the Utility Side of the Meter
Electric System on the Customer Side of the Meter
Customer Requested Distribution
Principles of Service Selection
Overhead and Underground Distribution
Faults & Surges
Design of Ground Fault Circuit Interruption
Motors and Motor Controls
Power Quality and Reliability
Customer Facing Systems
Utility Business Operations
Economics and Application of Power Technologies
Professional Learning Hours
CAEDS’s 2-day course is 16 hours.
“Very organized and knowledgeable. The course moves at a good pace. Great instructor that explains things in great detail.”
— Seattle City & Light, Utility Professional